Support

How do I manage or cancel my TBS Smart subscription?

Subscriptions are billed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, choose The Bourbon Standard, and change or cancel there. Cancelling stops future renewals; you keep Smart until the current period ends.

I paid but Smart isn't unlocked

Open the app, go to the paywall or your profile, and tap Restore Purchases. Make sure you're signed in with the same Apple ID you bought with. If it still doesn't unlock, email us with your purchase date and we'll sort it out.

How do I back up or move my collection?

Your collection lives on your device. In the app, use Profile → Back up to export a copy, and Restore to bring it back or move it to a new phone. Deleting the app erases its data, so export a backup first.

The label scan or an AI feature didn't work

These features need an internet connection. If a scan fails, try again with a clearer, well-lit photo of the front label. If it keeps failing, let us know which bottle and we'll take a look.

How do I delete my data?

Because everything is stored on your device, deleting the app removes all of it. You can also clear individual entries, or reset your data from Profile. See our Privacy Policy for details.

I found a bug or have a feature request

We'd love to hear it. Email hello@thebourbonstandard.com with your device model and iOS version if it's a bug, and a description of what happened.